Smoothwall

Smoothwall had faced issues across the board, we listened and understood these frustrations, to list a few: limited support services, limited customisation & branding options, and their lead times were unsatisfactory. 

We began the onboarding process with Smoothwall and told them about our platform service. After a few thorough meetings we commenced a full client relationship, we are in contact working with Smoothwall every day and provide the following services:

• Managed product evolution – We utilise our 22 years of industry experience to select components with solid supply and long-term stability. Then we optimise performance for Smoothwall’s specific software across an established set of five solutions of various sizes for the end client.
• Systems are prebuilt and preconfigured and held in our warehouse ready for dispatch on a next day basis. This means delivery times are substantially reduced.
• Beautiful Branding. We design bespoke chassis which are painted and fully branded.  We also create bespoke packaging which is fully Smoothwall branded. Our production manual ensures consistency and pacing. Delivery notes are also Smoothwall branded.
• Smoothwall continue to handle first line customer support but in the rare case where a hardware failure is diagnosed then these can be escalated to Platform by Exacta. Where we will either repair remotely if possible or arrange replacement hardware immediately.
• Orders are invoiced only on despatch and thereby cashflow for Smoothwall has significantly improved

Having faith in the hardware that carries their software has helped to ease Smoothwall’s evolution toward a Software as a Service model – meaning that three yearly renewals are more automatic and client retention is at an all-time high.